Accommodation Connect is a collaboration of supplier partners committed to bringing a high level of expertise to the supply of Alternative Accommodation for the Insurance Industry.
Although we have always been able to offer customers a full menu of Alternative Accommodation solutions, Accommodation Connect is an evolution of the services that we have been providing to clients for many years.
The objective of Accommodation Connect is to bring together under one umbrella our supplier partners of alternative accommodation solutions and stimulate collaboration between them throughout the cycle of the claim. We believe that with a greater degree of expertise and better communication across the claims landscape we can help to reverse the trend of rising alternative accommodation spend whilst improving service to the customer.
One call to Accommodation Connect will solve all of your policyholder’s alternative accommodation requirements without the need to instruct multiple suppliers. Accommodation Connect’s primary function is to ‘triage’ the customer’s circumstances and their specific requirements, then apply the best solutions for our clients and ensure the customer journey is as stress-free as possible. When you instruct us, we place our network of specialist partner suppliers in different types of accommodation solutions at your disposal to ensure that we find the Right Solution every time.
We not only provide traditional property-type accommodation such as rental properties and short-let accommodation but also innovative on-site mobile Kitchen and Bathroom solutions too. We can even arrange Residential Care-home accommodation via our network of partners.
Clients can then choose the ‘best fit’ for their customers given the individual circumstances of each claim. Once that solution has been determined we will connect customers with our dedicated accommodation partners to provide that specific accommodation solution and then manage the whole process from cradle to grave. Accommodation Connect will monitor the customer’s circumstances, including the progress of the property repair and where appropriate we will recommend any changes to the type of AA solution where it helps reduce the overall accommodation spend and meets the requirements of the customer.
Accommodation Connect will deal with all of your customer’s needs ensuring a joined-up approach and a seamless service. We can arrange Removals and Storage and Furniture Hire to coincide with any accommodation solution. This means less suppliers involved, less claim touches and reduced cost for insurers. Customers have a far better experience as they are less stressed - they have Accommodation Connect as their one point of contact throughout their claim cycle. Add to that First-Class Customer Service from our hugely experienced team and our commitment to providing the Right Solution – Every Time!